Privacy Policy

Last updated: January 18, 2026

At Shopella, we respect your privacy and believe customers should understand how their personal information may be collected, used, and handled when they visit our website, place an order, or contact us.

This Privacy Policy explains the types of information we may collect, why we use it, when it may be shared, and the choices available to you.

By using shopella.shop, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information when you interact with Shopella, including when you place an order, contact customer support, or otherwise use our website.

Information you provide may include:

  • Your full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order information

  • Products, sizes, quantities, or options selected

  • Information you choose to provide when contacting us

Payment information is processed by third-party payment providers. Shopella does not store or directly access sensitive credit card or banking information on its own servers.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically.

This may include:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on the website

  • General website interaction information

We may use this information to understand how visitors use our store, maintain website performance, support security, and improve the shopping experience.

Customer Communications

When you contact Shopella, we may collect and retain the information included in your communication.

This may include:

  • Emails

  • Messages

  • Attachments

  • Order information

  • Other details you choose to provide

We use this information to review your request, provide customer support, and maintain records related to customer service.

How We Use Personal Information

Shopella may use personal information for purposes such as:

  • Processing and fulfilling orders

  • Sending order confirmations and shipping updates

  • Providing customer support

  • Managing returns and refunds

  • Preventing fraud, abuse, or unauthorized activity

  • Maintaining and improving website functionality

  • Improving the overall customer experience

  • Sending marketing communications when the required consent has been provided

  • Meeting applicable legal, tax, accounting, or regulatory obligations

We do not use personal information for unrelated purposes without an appropriate reason or permission.

How Information May Be Shared

Shopella does not sell or rent your personal information.

We may share information when reasonably necessary to operate our store, provide requested services, or meet legal requirements.

Information may be shared with:

  • Shipping and delivery providers that help deliver customer orders

  • Payment processors that handle transactions

  • Service providers that support our website, order fulfillment, customer service, or business operations

  • Government agencies, regulators, courts, or other authorities when disclosure is required by law or necessary to protect our rights

Service providers that process personal information on our behalf are expected to use appropriate safeguards when handling that information.

Cookies and Similar Technologies

Shopella may use cookies and similar technologies to support website functionality and understand how visitors interact with our store.

These may include:

Essential Cookies

These cookies support basic website features such as the shopping cart, checkout process, account functions, and website security.

Analytics Technologies

Analytics tools may help us understand website traffic, visitor activity, and general site performance.

Marketing Cookies

Marketing technologies may be used to support personalized advertising or marketing activities where applicable.

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the way some website features function.

Your Privacy Choices

Depending on your location and applicable law, you may have certain choices or rights relating to your personal information.

These may include the ability to:

  • Request access to personal information maintained about you

  • Ask for inaccurate or incomplete information to be corrected

  • Request deletion of certain personal information

  • Object to or request limitations on certain uses of your information

  • Request a copy of certain personal information

If you receive marketing emails from Shopella, you may unsubscribe by using the unsubscribe option included in the applicable communication.

Data Retention

We retain order and transaction records for legitimate business purposes and for as long as necessary to meet applicable legal, tax, accounting, or operational requirements.

Other personal information is retained only for as long as reasonably necessary for the purpose for which it was collected or as required to meet applicable obligations.

Information Security

Shopella uses reasonable safeguards designed to help protect personal information from unauthorized access, misuse, loss, or disclosure.

These measures may include:

  • Secure encrypted website connections using SSL

  • Limited access to personal information

  • Payment processing through third-party providers

  • Security monitoring measures

No website, electronic transaction, or storage system can be guaranteed to be completely secure.

We nevertheless take reasonable steps to protect the information provided to us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, technology, or legal requirements change.

When changes are made, the revised version will be published on this page with an updated revision date.

Your continued use of the website after an updated Privacy Policy has been published constitutes acknowledgment of the revised policy.

Contact Shopella

If you have a question, request, or concern relating to privacy or personal information, please contact us:

Store: Shopella
Website: shopella.shop
Email: contact@shopella.shop
Phone: +1 801 738 3847
Address: 2381 E 6780 S, Salt Lake City, UT 84121, USA