Returns & Refund Policy

Last updated: January 18, 2026

Returns

At Shopella, we want customers to feel confident when ordering from our store.

If you are not satisfied with an eligible physical product, you may request a return within 30 days of delivery.

To qualify for a return, the item must meet the conditions outlined below.

Return Eligibility

A returned product must:

  • Be unused and in its original condition

  • Include the original packaging

  • Include any accessories, components, or materials provided with the order

  • Be accompanied by proof of purchase, such as an order confirmation or receipt

  • Not have been customized beyond the standard options shown on the applicable product page

Products that do not meet these conditions may not be eligible for return.

How to Start a Return

Please contact Shopella before sending any product back.

Do not ship a return without prior approval.

Once your return request has been reviewed and approved, we will provide:

  • A prepaid return shipping label

  • Instructions for preparing and packaging the return

  • A Return Authorization Number (RA#)

The assigned RA# must be clearly displayed on the outside of the return package.

Returns sent without prior authorization may not be accepted or processed.

Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, incomplete, or different from what you ordered, please contact us as soon as possible.

Examples may include:

  • A damaged product

  • Damage to the packaging

  • The wrong size, color, or design

  • An incorrect item

  • Missing parts, accessories, or components

Once we review the issue, we will determine the appropriate resolution.

Items That Cannot Be Returned

The following items are not eligible for return:

  • Personalized or custom-made products, including items created with custom text or images

  • Final-sale or clearance items

  • Products damaged after delivery because of misuse, improper handling, or inadequate care

Exchanges

If you would like a different product, the original item must first go through the applicable return process.

After the original return has been approved, you may place a separate order for the replacement item.

Any eligible credit from the approved return may be applied toward the replacement purchase.

Return Inspection

Once your return is received, it will be inspected before a refund is approved.

The inspection process generally takes 3–5 business days.

After the inspection is completed, we will notify you regarding the status of your return.

Refund Timing

If your return is approved, the refund will be issued to your original payment method within 5–7 business days.

After Shopella issues the refund, your bank or payment provider may require an additional 3–10 business days for the funds to appear in your account.

The exact posting time may depend on your financial institution or payment provider.

Return Shipping

Approved returns include a prepaid return shipping label provided by Shopella.

Please follow the return instructions provided with your approval to help ensure the package can be properly identified and processed.

Questions About a Return or Refund

If you need help with a return, refund, exchange, or damaged order, please contact us:

Store: Shopella
Website: shopella.shop
Email: contact@shopella.shop
Phone: +1 801 738 3847
Address: 2381 E 6780 S, Salt Lake City, UT 84121, USA