Terms of Service

Last updated: January 18, 2026

Welcome to Shopella.

These Terms of Service govern your access to and use of shopella.shop, including our online store, products, services, account features, and any purchases made through the website.

By visiting our website, creating an account, contacting us, or placing an order, you agree to these Terms of Service and the policies referenced throughout them.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Shopella

Shopella is an online store offering wall art prints and related decorative products.

For questions regarding these Terms or our services, you may contact us using the information provided at the end of this page.

2. Use of Our Website

You may use Shopella for lawful personal shopping purposes, including:

  • Browsing our products

  • Reviewing product information

  • Placing orders

  • Managing available account features

  • Contacting customer support

  • Reviewing information about shipping, payments, returns, and other store policies

You may not use our website in a way that violates applicable law, interferes with website operation, or harms Shopella, other customers, or third parties.

3. Account Information

Certain features may allow or require you to create an account.

When providing information to Shopella, you agree that the information you submit will be accurate, complete, and current.

You are responsible for keeping your login information confidential and for activity that occurs through your account.

If you believe your account has been accessed without authorization, please contact us as soon as possible.

We may restrict or suspend accounts associated with fraudulent activity, misuse of store policies, unauthorized transactions, or other activity that may create a risk to Shopella or its customers.

4. Product Information

We make reasonable efforts to present accurate information about the wall art and decorative products available on our website.

Product pages may include information such as:

  • Product descriptions

  • Images

  • Sizes

  • Materials

  • Colors

  • Available options

  • Pricing

  • Other relevant product details

Please review the complete product page before placing an order.

Product colors and appearance may vary slightly from what you see on your screen due to display settings, photography, lighting, or normal production differences.

Product availability and options may change over time.

5. Pricing

Product prices are displayed on the applicable product pages and during checkout.

Prices may change without prior notice.

A price change will not affect an order that has already been properly completed and accepted, except where an obvious pricing or listing error must be corrected.

Promotional discounts, coupon codes, or special offers may be subject to separate conditions displayed with the applicable offer.

Promotions:

  • Have no cash value

  • May have expiration dates

  • May be limited to certain products or orders

  • May not be combined unless specifically stated

Shopella may reject the fraudulent or abusive use of promotional offers.

6. Orders

Placing an order does not guarantee that the order will be accepted or fulfilled.

After an order is submitted, we may review the information provided before processing it.

An order may be refused, canceled, or partially fulfilled for reasons such as:

  • Product unavailability

  • Incorrect or incomplete customer information

  • Payment authorization problems

  • Suspected fraud

  • Pricing or listing errors

  • Operational or security concerns

If an order must be canceled after payment has been processed, an applicable refund will be issued to the original payment method.

7. Order Confirmation and Processing

After you submit an order, payment confirmation is generally completed within 1–2 business days.

Order preparation generally begins within 1–2 business days after confirmation.

You will receive order-related information using the contact details provided during checkout.

Please make sure your email address, shipping address, and other order information are entered correctly.

8. Payments

At this time, PayPal is Shopella’s primary accepted payment method.

Depending on the options available through your PayPal account, you may be able to pay using:

  • A PayPal balance

  • A linked credit card

  • A linked debit card

  • A linked bank account

Payments are processed through PayPal’s payment infrastructure.

Shopella does not store or directly access sensitive credit card or banking information on its own servers.

For additional details, please review our Payment Policy.

9. Shipping and Delivery

Shopella currently provides standard shipping throughout the United States.

Eligible wall art orders include free standard shipping with no minimum purchase requirement.

Orders are generally prepared within 1–2 business days.

After shipment, delivery generally takes an additional 3–5 business days.

Under normal circumstances, most orders arrive within approximately 4–7 business days from the date of purchase.

Shipping and delivery times are estimates and may be affected by carrier delays, weather, operational interruptions, or other circumstances outside our control.

For complete details, please review our Shipping Policy.

10. Tracking

Tracking information is generally provided within 24 hours after an order has shipped.

Carrier tracking information may take some time to become active after shipment.

For orders valued above $200, the carrier may require a signature at delivery.

11. Returns and Refunds

Eligible physical products may be returned within 30 days of delivery, subject to the conditions in our Returns & Refund Policy.

Returned items generally must:

  • Be unused

  • Remain in their original condition

  • Include the original packaging

  • Include any supplied accessories or components

  • Include proof of purchase

  • Meet all other return eligibility requirements

Customers must contact Shopella and receive approval before sending a return.

Approved returns include a prepaid return shipping label and a Return Authorization Number.

12. Refund Processing

Returned products are inspected after they are received.

This inspection generally takes 3–5 business days.

If a return is approved, the refund is issued to the original payment method within 5–7 business days.

After Shopella issues the refund, your bank or payment provider may require an additional 3–10 business days for the funds to appear in your account.

13. Products Not Eligible for Return

Certain items may not qualify for return, including:

  • Personalized or custom-made products

  • Items containing custom text or images

  • Final-sale or clearance products

  • Products damaged after delivery due to misuse, mishandling, or improper care

Please review our Returns & Refund Policy before requesting a return.

14. Damaged or Incorrect Orders

If a product arrives damaged, incomplete, or different from what you ordered, please contact Shopella as soon as possible.

We may ask for information necessary to review the issue and determine an appropriate resolution.

Examples may include:

  • A damaged product

  • Damaged packaging

  • An incorrect design

  • An incorrect size or color

  • Missing components

  • A different item than the one ordered

15. Personalized Products

When customization is available, the options offered for a particular product will be shown on its product page.

Personalized or custom-made products cannot be canceled once production has started.

They may also be excluded from standard returns as described in our Returns & Refund Policy.

Customers are responsible for reviewing customization details carefully before submitting an order.

16. Website Errors and Corrections

Although we work to keep our website accurate, it may occasionally contain:

  • Typographical errors

  • Incorrect pricing

  • Incomplete product information

  • Incorrect availability information

  • Display errors

  • Other inaccuracies

Shopella may correct or update website information when an error is discovered.

If an error affects an order, we may contact the customer, correct the order information, or cancel the affected order and issue an applicable refund.

17. Intellectual Property

The content available through Shopella, including website text, graphics, branding, layouts, images, and other materials, may be protected by intellectual property rights.

You may use our website for personal shopping purposes.

You may not copy, reproduce, distribute, modify, republish, commercially exploit, or otherwise use protected Shopella content without authorization, except where permitted by applicable law.

18. Reviews and Customer Content

If Shopella allows customers to submit reviews, photographs, comments, suggestions, or other content, you are responsible for ensuring that the material you submit:

  • Is accurate and lawful

  • Does not violate another person’s rights

  • Does not contain malicious content

  • Is not fraudulent, misleading, abusive, or defamatory

By submitting content to Shopella, you grant us permission to use, reproduce, display, adapt, and publish that content in connection with our store, website, and marketing activities.

We may remove or decline customer-submitted content that violates these Terms or is otherwise inappropriate for our website.

19. Third-Party Services

Shopella may rely on third-party services to support functions such as:

  • Payment processing

  • Shipping

  • Website functionality

  • Analytics

  • Customer communications

  • Order fulfillment

These services may be governed by their own terms, privacy policies, and operating practices.

Shopella does not control the independent operation of third-party services.

20. External Links

Our website may contain links to websites operated by third parties.

These external websites are not controlled by Shopella.

We are not responsible for the content, policies, availability, security, or practices of third-party websites.

Accessing an external website is at your own discretion.

21. Prohibited Conduct

When using Shopella, you may not:

  • Engage in fraudulent transactions

  • Attempt unauthorized access to our website or systems

  • Introduce malware, viruses, or harmful code

  • Interfere with website security

  • Scrape or extract website information without authorization

  • Impersonate another person

  • Submit false or manipulated reviews

  • Use our website for unlawful purposes

  • Abuse promotional offers or return procedures

  • Purchase products for unauthorized resale or commercial redistribution

We may restrict access, cancel affected orders, or take other appropriate action when prohibited activity is identified.

22. Website Availability

We may update, modify, suspend, or discontinue portions of our website or services.

We do not guarantee that the website will always operate without interruption or error.

Maintenance, technical issues, third-party service interruptions, and other circumstances may temporarily affect availability.

23. Limitation of Liability

To the extent permitted by applicable law, Shopella will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of our website, products, or services.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

24. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted.

25. Termination of Access

You may stop using Shopella at any time.

We may suspend or terminate access to certain website functions when we reasonably believe a user has violated these Terms, engaged in fraudulent activity, or created a security or operational risk.

26. Governing Law

These Terms are governed by the laws of the State of Utah, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute relating to these Terms, the use of Shopella, or a purchase made through the website will be handled in accordance with applicable law.

27. Changes to These Terms

Shopella may update these Terms from time to time.

When changes are made, the revised version will be published on this page with an updated revision date.

Your continued use of the website after revised Terms are published means you acknowledge the updated Terms.

28. Contact Information

If you have a question about these Terms of Service, your order, or your use of Shopella, please contact us:

Store: Shopella
Website: shopella.shop
Email: contact@shopella.shop
Phone: +1 801 738 3847
Address: 2381 E 6780 S, Salt Lake City, UT 84121, USA